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Utility Benchmarking and Regulation in Developing Countries (häftad, eng)

Utility Benchmarking and Regulation in Developing Countries (häftad, eng)

Utility performance, especially in developing countries is still working toward the standard necessary to deliver best practice. Utility Ben...

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Produktbeskrivning

Utility performance, especially in developing countries is still working toward the standard necessary to deliver best practice. Utility Benchmarking and Regulation in Developing Countries examines performance monitoring and regulation as a prominent efficiency enhancement tool and clarifies many of the unknowns regarding the design and approach surrounding the area of utility management.

Principles and practices are linked in a way that is informative and accessible, highlighting the challenges facing those who are trying to improve performance in the water sector. Operational settings are complex and unpredictable in developing countries due to inadequate infrastructure planning and this book makes clear which systems work best in these situations.

Utility Benchmarking and Regulation in Developing Countries discusses performance monitoring in the critical areas of utility management that achieve sustainable performance goals:

Performance development planning
Modes of performance monitoring
Provocative approaches to incentives creation
Monitoring through high incentive plans
Customer relations monitoring
Pro-poor oriented monitoring
Careful use of partial performance indicators
Proposed indicators for assessing governance incentives

A case study on the National Water and Sewerage Corporation, Uganda is included in the book detailing the difficulties in discerning performance progress based on partial performance indicatorsIt underlines disparities in basing performance conclusions on partial performance indicators on one hand and aggregate analysis using modern benchmarking toolkits on the other. This is an excellent handbook for utility monitors or regulators whose primary duty is to oversee performance management.

It is a valuable resource for decision-makers, analysts, and policy-makers and can be used in capacity-building programs (both in-house and in universities) around the world.

Format	Häftad
Omfång	211 sidor
Språk	Engelska
Förlag	IWA Publishing
Utgivningsdatum	2011-05-14
ISBN	9781843392576

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Format Häftad
Antal sidor 211
Språk Engelska
Utgivningsdatum 2011-05-14
ISBN 9781843392576
Förlag IWA Publishing

Utility Benchmarking and Regulation in Developing Countries (häftad, eng)

Produktbeskrivning

Specifikation

Leverans

Betalning

Retur & reklamation

Specifikation

Böcker

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