- Hem
- Böcker
- Kurslitteratur
- Övrigt inom kurslitteratur
- Calming Upset People with EAR (häftad, eng)

Calming Upset People with EAR (häftad, eng)
The level of stress and conflict in todays world is higher than seen in decades. We all can use tools for managing the emotions this...
Produktbeskrivning
The level of stress and conflict in todays world is higher than seen in decades. We all can use tools for managing the emotions this has caused. At the same time, there also appear to be more high conflict people who are preoccupied with blaming others and verbally venting or attacking those around them.
Yet, these upset emotions and conflicts can often be calmed immediately through the use of a simple EAR Statement, a method of verbal communication developed and refined by Bill Eddy of the High Conflict Institute over the past fifteen years and taught to hundreds of thousands of professionals and individuals.
Following on the success of his widely-known BIFF Response® method and books for written communication, this new book will come in handy when interacting in-person in all kinds of upset situations: family conflicts, workplace disputes, neighbor controversies, angry customers, clients and patients; and any other setting.
A simple statement communicating empathy, attention and/or respect to an angry, sad, mentally ill, or other upset person at any time can work wonders in minutes.
Yet it''s not as easy as it looks. It takes practice and this book gives over twenty examples of applying this method in families, communities, customer relations, workplace, political discussions, business, police encounters, racial conflicts, schools, mental health settings, and others.
Empathy, attention and respect are what all people are looking for, especially when upset or in a conflict.
This book will give you the details of how to calm upset people with EAR every day. Words matter.
| Format | Häftad |
| Omfång | 160 sidor |
| Språk | Engelska |
| Förlag | HCI Press |
| Utgivningsdatum | 2021-10-07 |
| ISBN | 9781950057207 |
Specifikation
Böcker
- Format Häftad
- Antal sidor 160
- Språk Engelska
- Utgivningsdatum 2021-10-07
- ISBN 9781950057207
- Förlag HCI Press
Leverans
Vi levererar ditt paket med Budbee, Instabox och DB Schenker. Frakten kostar 49 kr men handlar du för över 499 kr är det fri frakt. De exakta leveranstiderna för varje produkt ser du direkt på produktsidan och i kassan. När din order skickats får du en spårningslänk via e-post eller SMS.
Betalning
Hos oss betalar du tryggt via Avarda. Du kan välja mellan Swish, kort (VISA/MasterCard), faktura med 30 dagar eller konto för delbetalning. Alla köp sker krypterat och säkert.
Retur & reklamation
Som privatkund har du 14 dagars ångerrätt enligt distansavtalslagen. Retur kostar 49 kr och bokas via kundtjänst innan du skickar tillbaka varan. Återbetalning sker alltid via samma betalmedel du använde vid köpet.
Du har 3 års reklamationsrätt enligt konsumentköplagen. Vid godkänd reklamation står vi för returfrakten. Kontakta oss på [email protected] om du vill göra en retur eller reklamation, så guidar vi dig genom processen.
Specifikation
Böcker
- Format Häftad
- Antal sidor 160
- Språk Engelska
- Utgivningsdatum 2021-10-07
- ISBN 9781950057207
- Förlag HCI Press