We all want to get to yes, but what happens when the other person keeps saying no?
How can you negotiate successfully with a stubborn boss, an irate customer, or a deceitful coworker?
In Getting Past No, William Ury of Harvard Law School''s Program on Negotiation offers a proven breakthrough strategy for turning adversaries into negotiating partnersYou''ll learn how to:
- STAY IN CONTROL UNDER PRESSURE
- DEFUSE ANGER AND HOSTILITY
- FIND OUT WHAT THE OTHER SIDE REALLY WANTS
- COUNTER DIRTY TRICKS
- USE POWER TO BRING THE OTHER SIDE BACK TO THE TABLE
- REACH AGREEMENTS THAT SATISFY BOTH SIDES'' NEEDS
Getting Past No is the state-of-the-art book on negotiation for the twenty-first centuryIt will help you deal with tough times, tough people, and tough negotiations. You don''t have to get mad or get even. Instead, you can get what you want!
| Format |
Häftad |
| Omfång |
176 sidor |
| Språk |
Engelska |
| Förlag |
Cornerstone |
| Utgivningsdatum |
1992-07-09 |
| ISBN |
9780712655231 |
